What is the notification inbox?
Your notification inbox is a central place inside KiddyCash where the app collects every message, alert, and activity update sent to your account. Instead of hunting through emails or missing a pop-up, you can open the inbox at any time and see everything in one scrollable list — from allowance payments and wallet top-ups to KYC approval confirmations and badge awards.
This guide shows you exactly how to get there.
Before you start
Make sure you are signed in to your KiddyCash account. The notification inbox is available on all portals — whether you are a parent managing a family, a school administrator, or a business owner running a campaign. No special permissions are required.
Tip: If you want KiddyCash to also send alerts directly to your phone — even when the app is closed — read how to add a device for push notifications after completing the steps below.
How to open your notification inbox
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Sign in to your KiddyCash account at kiddy.cash or open the KiddyCash mobile app.
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Locate the bell icon in the top-right corner of any screen. A small red badge on the icon shows the number of unread notifications waiting for you.
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Tap or click the bell icon. The notification inbox opens as a panel or full-screen list, depending on your device.
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Review your notifications. Each item displays a short summary, the time it was sent, and a status indicator showing whether it is read or unread.
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Tap any notification to open the full detail view. To learn what each part of a notification means — including transaction codes and approval statuses — see how to read an unread notification.
What you will see in the inbox
| Notification type | When it appears | Who typically sees it |
|---|---|---|
| Allowance credited | When a scheduled or manual allowance is paid into a kid’s wallet | Parent, child |
| Transaction alert | After a spend, top-up, or M-Pesa transfer is processed | Any account holder |
| KYC / KYB update | When identity or business verification changes status | Parent, business owner |
| Smart Approval request | When a child requests spending approval | Parent, guardian |
| Badge awarded | When a child earns a savings or behaviour badge | Child, parent |
| Subscription renewal | Before or after a subscription charge is processed | School admin, business owner |
| Campaign update | When a campaign milestone is reached or expires | Business owner |
A note on Smart Approval notifications
If your family uses the Smart Approval feature, you will receive approval-request notifications directly in your inbox whenever a child wants to make a purchase above a set limit — useful whether you are in Nairobi or anywhere else in Kenya managing spending in KES. For a full breakdown of how this works, read What’s new in Smart Approval in KiddyCash and A closer look at Smart Approval in KiddyCash.
Troubleshooting
- Bell icon shows no badge but you expected alerts? Check that notifications are enabled in your device settings and that you have added a verified device — see how to add a device for push notifications.
- Cannot find the bell icon? Make sure you are fully signed in. The inbox is hidden on the sign-in and onboarding screens.
- Inbox is empty? New accounts start with an empty inbox. Notifications appear as soon as account activity begins.