troubleshooting
- Why a business subscription is limited See what happens when the plan limit blocks the action you tried to take.
- Why a campaign is not reaching any recipients Resolve a campaign with zero delivery by checking targeting filters, status, and delivery channel setup.
- Why a deposit does not complete Understand deposit failures and how account state can block the movement.
- Why a notification never arrived Work through missing inbox, device, and delivery checks.
- Why a PIN reset link does not work Fix the most common path and timing issues in PIN recovery.
- Why a savings goal is not completing after the target is reached Resolve a goal that shows the target as met but has not transitioned to a completed state.
- Why a school class request is not approved Work through the rejection path when a class enrolment request stalls.
- Why a school subscription is limited See how plan limits affect school features and capacity.
- Why a task payout did not credit the child's balance Diagnose and fix a completed task where the reward amount was not added to the child's account.
- Why a transaction is showing as pending for too long Diagnose a stuck pending transaction and the steps to escalate or resolve it.
- Why a transaction stays pending too long Learn what happens when a transaction is not approved before the timeout window closes.
- Why a withdrawal is blocked Check verification, limits, and account state when a withdrawal does not go through.
- Why an integration connection fails Fix the most common problems that stop an account integration from connecting.
- Why did my transaction expire? Understanding the 1-hour window for parent approvals.
- Why my account is locked after failed login attempts Understand account lock behaviour and how to safely regain access after repeated failed logins.
- Why my allowance did not pay out on schedule Diagnose why a scheduled allowance was not generated or deposited at the expected time.
- Why my bank account is showing as disconnected Diagnose a broken bank connection and the steps to re-link without losing transaction history.
- Why my investment value is not updating Understand why a simulated investment may show a stale price and how to resolve it.
- Why my OTP is not arriving Fix OTP delivery failures caused by phone number issues, spam filters, or account state problems.
- Why my subscription upgrade did not apply Troubleshoot a plan upgrade that completed payment but features are still locked.
- Why verification gets rejected See the common reasons KYC, KYB, or KYS can fail during review.
